Policies and procedures
  • Do you have a clear and consistent suite of corporate policies?
  • Or, have you added them piecemeal over time?

Clear consistent policies and procedures are essential in defining the culture of an organisation, whether it be for safety, environmental, or customer service experience. Policies are informers defining company objectives while procedures define the expected staff actions and interventions. Ambiguous policies and procedures are the biggest cause of non-compliance affecting both staff behaviour and service delivery.

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